Companies have typically purchased and deployed ERP and CRM systems separately from each other, but integrating the two systems can reap substantial benefits around time to market, improved cash flow and agility.
Optimizing the business process as a whole, rather than individual parts, is the surest path to a successful integration project, experts say.
Enterprise resource planning (ERP) is a company-wide computer software system used to manage and coordinate all the resources, information, and functions of a business from shared data stores.
Typically, a consulting team is responsible for the entire ERP implementation including planning, training, testing, implementation, and delivery of any customized modules.
ERPs are often called back office systems indicating that customers and the general public are not directly involved. This is contrasted with front office systems like customer relationship management (CRM) systems that deal directly with the customers, or the eBusiness systems such as eCommerce, eGovernment, eTelecom, and eFinance, or supplier relationship management (SRM) systems
Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.
How does it work?
It’s precisely because ERP is so critical that one should find the best, most professional way of doing it. Our company’s core competence is in information technology (IT). We can guarantee reliable, agile ERP results to compete on a realtime basis. We have ERP experts/service providers for such ERP/CRM solutions like SAP, PeopleSoft, Oracle, JD Edwards, Siebel, IFS etc
We dedicate a CRM/ERP consultant for you. Who will work 8 hours a day and 6 days a week
How much would it cost?
An CRM/ERP virtual assistant(VA) will cost you $1,200 to $ 1,500 USD / month depending on the qualifications, experinces and skills sets of the person. This VA would be working 8 hours a day and 6 days a week, that is $7 per hour for your cost. This price includes all other costs and management fees.
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